Privacy Policy

1. Introduction

Aligned with Love (“we”, “us”, or “our”) is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, submit enquiries, book counselling or coaching sessions, or engage with workshops and events.

We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all clients, prospective clients, and users of our digital content.

2. Data We Collect

2.1 Information You Provide

When you contact us, book a session, or register for events, we may collect personal information, including your name, email address, telephone number, event dates, venue, and details related to your session preferences or personal circumstances relevant to counselling or coaching services.

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically via cookies and analytics tools. This may include your IP address, browser type, device information, operating system, pages viewed, and referral sources. This data is used in an aggregated form to improve website performance and understand user behavior.

2.3 Event and Workshop Details

For workshops, webinars, or in-person events, we may collect information about your attendance, any special requirements, and feedback to ensure a safe and effective experience.

3. How We Use Your Data

Personal data is used only for legitimate purposes related to our services, including:

  • Responding to enquiries and providing quotations or session details
  • Managing bookings, scheduling, and communications
  • Delivering counselling, coaching, and workshop services
  • Administering payments and refunds
  • Improving website performance, user experience, and content relevance
  • Complying with legal and regulatory obligations

We do not sell, rent, or trade personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, our lawful bases for processing personal data include:

  • Consent – where you voluntarily provide information through enquiry forms, event registrations, or communications
  • Contractual necessity – where processing is required to provide services you have booked
  • Legitimate interests – where processing supports our business operations and service delivery
  • Legal obligations – where we are required to retain or disclose information by law

5. Cookies and Website Analytics

Our website uses cookies to ensure proper functionality, analyse visitor behaviour, and improve user experience. Cookies collect technical and usage information but do not directly identify individual users.

You can manage or turn off cookies through your browser settings. Further information is provided in our Cookie Policy, available on the website.

6. Sharing Your Data

Personal data may be shared only when necessary and appropriate, including:

  • With service providers, such as website hosting, IT support, or payment processing
  • With professional advisors, including accountants or legal consultants
  • With venues or event partners when required for workshop or session delivery
  • Where disclosure is required by law or court order

All third parties must handle your data securely and in compliance with applicable data protection regulations.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. Measures include secure storage, limited access controls, and internal data handling procedures.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

8. Data Retention

Personal data is retained only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including managing bookings, delivering services, record keeping, and legal compliance. Once data is no longer required, it is securely deleted or anonymized.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your data where legally permitted
  • Object to or restrict certain types of processing
  • Request data portability where applicable
  • Withdraw consent at any time where processing is based on consent

Requests can be submitted using the contact information provided below.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or partners. We are not responsible for the privacy practices of external websites and recommend reviewing their privacy policies before providing personal information.

11. Children’s Data

Our website and services are not intended for children under 13. We do not knowingly collect personal data from children. Any such data inadvertently collected will be deleted promptly.

12. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect legal requirements, operational changes, or website updates. Any changes will be posted on this page with the revised “Effective Date.” Continued use of the website or services constitutes acceptance of the updated Privacy Policy.

13. Contact Information

For questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact:

Aligned with Love Website: https://alignedwithlove.net/ Mobile: 07476970715 Email: hello@alignedwithlove.net Address: 35 Kent Road, Chiswick, London, W4 5EY